pelita88 Privacy Policy

This Privacy Policy ("Policy") describes how pelita88 ("pelita88", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal data of users ("you", "Player", or "User") who access or use the pelita88 Platform at pelita88.asia and any associated mobile applications. This Policy forms part of the pelita88 Terms and Conditions and should be read alongside that document. By registering an account or using the pelita88 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices it describes.

pelita88 is committed to handling personal data responsibly and in accordance with applicable data protection principles. We recognise that players in Malaysia, including those in Kuala Lumpur, Penang, Selangor, Johor Bahru, and across all states, have legitimate expectations of privacy when engaging with an online gaming platform, and we take those expectations seriously.

1. Introduction and Scope

This Policy applies to all personal data processed by pelita88 in connection with the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies regardless of the device or browser used to access the Platform. If you access pelita88 via the mobile application, this Policy covers data collected through both the website and the app.

This Policy does not apply to third-party websites or services that may be linked to or from the Platform. pelita88 is not responsible for the privacy practices of such third parties, and we encourage you to review the privacy policies of any external services you access.

2. Data Controller

pelita88 is the data controller responsible for personal data processed in connection with the Platform. As data controller, pelita88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws. For all data protection enquiries, you may contact pelita88 at the email address provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Account Registration Data

When you create a pelita88 account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Malaysian mobile phone number;
• Residential address (including state and postcode in Malaysia);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with our obligations under applicable anti-money laundering regulations and to verify your identity and age, we collect:

• Government-issued identification documents (Malaysian MyKad, passport, or equivalent);
• Proof of address documentation (utility bill, bank statement);
• Proof of payment method ownership where required;
• Selfie or live photograph for biometric identity confirmation where applicable.

3.3 Financial Transaction Data

We collect data related to your deposits and withdrawals, including transaction amounts in MYR, transaction timestamps, payment method details (Touch n Go eWallet account reference, Boost account reference, bank account last four digits, DuitNow reference), and transaction status logs.

3.4 Gameplay and Platform Usage Data

We collect data relating to your activity on the Platform, including game session logs, bet history, win and loss records, promotional offer interactions, login timestamps, IP addresses, device identifiers, browser type and version, operating system, and in-app navigation patterns.

3.5 Communications Data

When you contact pelita88 via live chat, email, or any other support channel, we retain records of those communications, including their content, timestamps, and the outcome of any support interaction.

4. How We Collect Your Data

pelita88 collects personal data through the following means:

• Directly from you: When you register an account, complete KYC, make deposits or withdrawals, place bets, contact support, or update your account settings;
• Automatically: Through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the Platform;
• From third parties: From identity verification service providers, payment processors (such as e-wallet operators and Malaysian banks), fraud detection services, and, where permitted, from public registers or credit reference agencies.

5. How We Use Your Personal Data

pelita88 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your pelita88 account;
• Identity and age verification: To confirm you are 21 years of age or older and to satisfy KYC requirements;
• Transaction processing: To process deposits and withdrawals in MYR via your chosen payment method;
• Gameplay and services: To provide access to slots, live casino, sportsbook, lottery, and all other Platform features;
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and cool-off requests;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account sharing, and other prohibited conduct;
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering, counter-terrorism financing, and gaming regulations;
• Customer support: To respond to enquiries and resolve disputes;
• Marketing: To send you promotional offers, bonus notifications, and news about pelita88 — subject to your communication preferences and applicable opt-out rights;
• Platform improvement: To analyse usage patterns and improve the Platform's functionality, design, and content.

6. Legal Basis for Processing

pelita88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract with you (account management, transaction processing, service delivery);
• Legal obligation: Processing required to comply with applicable laws (KYC, anti-money laundering obligations);
• Legitimate interests: Processing for fraud prevention, security, and platform improvement where these interests are not overridden by your rights;
• Consent: Processing for marketing communications, where required, based on your explicit opt-in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

pelita88 does not sell your personal data to any third party. We may share your data with the following categories of recipients solely to the extent necessary for the purposes described in this Policy:

• Payment processors and e-wallet operators: Touch n Go eWallet, Boost, DuitNow, Maybank, CIMB, Public Bank, and other payment service providers necessary to process transactions;
• Identity verification providers: Third-party KYC and biometric verification services that assist pelita88 in confirming player identity and age;
• Game content providers: Software providers (such as Pragmatic Play, PG Soft, Evolution Gaming) who may receive anonymised session data required to operate their games on the Platform;
• Fraud detection and security services: Third-party services that assist pelita88 in identifying suspicious activity or account security threats;
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or licensing regulators, where disclosure is required by law or a binding legal order;
• Professional advisers: Lawyers, auditors, and insurers where disclosure is necessary in connection with legal, compliance, or insurance matters.

All third-party recipients are required to handle your personal data in accordance with applicable data protection requirements and are prohibited from using it for purposes other than those for which it was shared.

8. International Data Transfers

As an international online gaming platform, some of the third parties with whom pelita88 shares data may be located outside of Malaysia. Where personal data is transferred internationally, pelita88 takes reasonable steps to ensure that such transfers are subject to appropriate safeguards, including contractual data processing agreements that impose obligations on recipients equivalent to those applicable under relevant data protection frameworks. By using the pelita88 Platform, you acknowledge and consent to such international transfers to the extent they are necessary to provide the Platform services.

9. Data Retention

pelita88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Account data and transaction records are retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements;
• KYC identity documents are retained for the period required by applicable regulations from the date of the last transaction;
• Customer support communications are retained for three years from the date of the interaction;
• Gameplay logs are retained for five years for dispute resolution and regulatory audit purposes;
• Marketing preference data is retained until you withdraw consent or request deletion, subject to any overriding legal retention obligation.

Where retention is no longer required, pelita88 will securely delete or anonymise your personal data so that it can no longer be associated with you.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pelita88:

• Right of access: To request a copy of the personal data pelita88 holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to restriction: To request that pelita88 restrict processing of your data in certain circumstances;
• Right to data portability: To receive a structured, machine-readable copy of data you provided to pelita88, where technically feasible;
• Right to object: To object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to withdraw consent: To withdraw consent for marketing communications at any time without penalty.

To exercise any of these rights, contact pelita88 at the email address in Section 15. pelita88 will respond to verified requests within 30 calendar days. pelita88 may require proof of identity before processing a data rights request. Some requests may be subject to exceptions where applicable law requires or permits refusal.

11. Cookies and Tracking Technologies

The pelita88 Platform uses cookies and similar tracking technologies (web beacons, pixel tags, local storage) for the following purposes:

• Essential cookies: Required for core Platform functionality, including login session management and security features. These cannot be disabled without impairing Platform operation;
• Performance cookies: Collect anonymised data about Platform usage patterns to help pelita88 improve performance and user experience;
• Functional cookies: Remember your preferences, such as language settings and notification preferences;
• Analytics cookies: Used to analyse aggregated traffic and interaction patterns on the Platform.

You may manage non-essential cookie preferences through your browser settings. Disabling performance or functional cookies may affect your experience on the Platform. pelita88 does not use third-party advertising cookies or sell cookie-derived data.

12. Children's Privacy

The pelita88 Platform is strictly intended for adults aged 21 years and above. pelita88 does not knowingly collect personal data from any individual below the age of 21. Age verification is a mandatory step during account registration. If pelita88 becomes aware that it has inadvertently collected data from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a person under 21 has created a pelita88 account, please notify us immediately at the contact address in Section 15.

13. Security Measures

pelita88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of passwords and sensitive credentials;
• Role-based access controls limiting internal data access to authorised personnel with a legitimate operational need;
• Regular security assessments and vulnerability testing;
• Two-factor authentication (2FA) options for player accounts;
• Intrusion detection systems and anomalous activity monitoring.

No data transmission over the internet can be guaranteed to be completely secure. While pelita88 takes all reasonable steps to protect your data, we cannot warrant the absolute security of information transmitted to or from the Platform.

14. Changes to This Privacy Policy

pelita88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or Platform features. Material changes will be communicated to registered players via email to the address on file, or via an in-Platform notification, at least 7 days prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the updated terms.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or pelita88's data practices, please contact our Data Protection team. All data-related enquiries are handled by a designated person responsible for data protection compliance. Contact email: [email protected]

You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe pelita88 has not addressed your concern adequately. pelita88 encourages you to contact us directly in the first instance so we have the opportunity to resolve any issue.